It may always happen that something is not going as planned. We recommend that you make known to us your complaints by emailing If this does not lead to a solution, it is possible to register your dispute for mediation via the “Stichting WebwinkelKeur” via

As of February 15, 2016, it is also possible for consumers in the EU to report complaints through the European Commission’s ODR platform. This ODR platform can be found at If your complaint is not yet pending elsewhere, you are free to file your complaint via the European Union platform.