Kratom: Frequently asked questions (FAQ)
Here you will find the most frequently asked questions. If you cannot find the answer below, please contact us.
Kratom product properties
What is Kratom
(Mitragyna speciosa) is a tropical tree from Southeast Asia. Traditional users in Asia chewed the leaves to improve mood and for medicinal purposes. Nowadays the leaves are dried and ground into fine kratom powder.
Why is Trustpilot removing my legitimate kratom reviews?
Kratom is covered by their "bad fit" policy. Once you are "Bad-fit" they can delete all customer reviews. However, according to their own policy, they will never remove real reviews from real consumers. Read more
What types of kratom are there?
There are three types of kratom categories: red, white and green.
Can I get free kratom samples?
With large orders we occasionally want to give away a free sample. You can request samples, but you are not entitled to samples under any circumstances.
Is the kratom being tested?
Our Kratom batches are regularly tested by an independent laboratory.
What are the kratom capsules made of?
Our kratom capsules are made from HPMC (Hydroxypropyl, EU number E464). HPMC is made from vegetable cellulose and contains no animal fats (such as gelatin capsules). The capsules have a so-called 'certificate of analysis' showing that the capsules meet the required specifications. Halal and Kosher certified.
How much does a kratom capsule weigh?
A kratom capsule weighs about 0.4 grams.
Can I have my order delivered to a different address?
Yes. A different delivery address can be specified when ordering.
Can I return my package?
You have the right to cancel your order up to 14 days after receipt without giving a reason, provided the seal has not been broken. If the seal is broken, your order will be definitive and can no longer be returned. If you use your right of withdrawal, you have another 14 days after your cancellation to return your product. You will then be credited with the full order amount including shipping. Read all conditions for returns here.
Can my order be sent discretely?
Orders are sent without company name and logo. The sender is always K-Eye B.V. Read more information about packaging
Can I track my package online?
Yes. After ordering you will receive an email with a link to a tracking code. You can also follow your order
on our website.
Do you ship to the UK after Brexit
Currently shipping to the UK is possible. Please do not order more then 2 kg, you could get import charges. It is cheaper to split your orders. Fill in you first name and last name correctly (no first name or only one initial can delay orders).All export document are handled by us. 95% of the orders are delivered on time, but it is not a guarantee. Since UK is now out of the EU we and DHL cannot control customs delays.
How old do you have to be to order kratom?
For buying kratom, an age limit of 18 years or older is used.
Do I get a discount if I order kratom more often?
After ordering over 50 euros you will receive a 5% discount on your next order if you order again within 8 weeks.
Can I cancel my order?
Yes. You can cancel your order. Please contact our customer service for this. If you have already paid, we will of course return your payment.
What to do if my voucher code doesn't work?
If your voucher code doesn't work, please email us. We will answer your email within one working day. Our service window is 8am and 4pm (CET) on weekdays.
How do you choose a pick-up point?
You can select a collection point in the checkout as follows:
- Enter your zip code.
- The available shipping methods are displayed.
- When the method "UPS to parcelshop" is available, please select this method.
- A map will be displayed showing available stores in your zip code area.
- Select the store of your choice and proceed to the checkout.
Why is my UK postal code not being accepted?
Please input UK postal codes in the correct format. Put a space in the correct place in the postal code.
Which payment methods are accepted?
We accept various cards, online payment methods (eg iDEAL) and manual payments. These are available during the completion of the order.
Can I pay in a currency other than EUR?
It is only possible to pay in EURO.
Account / Log-in
What should I do if I have forgotten my username?
Your username is the e-mail address you used to create your account with.
What should I do if I have forgotten my password?
In the login screen there is a link "Forgot your password?". When you click on this and then enter your username and send it, you will receive a new (temporary) password by e-mail.