Privacy

Kraatje.eu Privacy Policy

We respect the privacy of visitors to our websites and ensure that the personal information you provide to us is treated confidentially. Personal data are processed in a manner that complies with the requirements laid down by the Dutch Personal Data Protection Act (Wet Bescherming Persoonsgegevens).

This is a translation of the Dutch version. In the event of any difference in interpretation, the Dutch version is legally binding.

Privacy Policy K-Eye BV

https://www.kraatje.eu

About our privacy policy

K-Eye BV cares greatly about your privacy. We therefore only process data that we need for (improving) our services and handle the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes. This privacy policy applies to the use of the website and the services provided through it by K-Eye BV. These terms take effect on 04/09/2019; the publication of a new version invalidates all previous versions. This privacy policy describes which data about you we collect, what these data are used for, and with whom and under what conditions these data may be shared with third parties. We also explain to you how we store your data, how we protect your data against misuse and what rights you have with regard to the personal data you have provided to us. If you have any questions about our privacy policy, you can contact our privacy contact person; you will find the contact details at the end of our privacy policy.

About the data processing

Below you can read how we process your data, where we store them (or have them stored), which security techniques we use and to whom the data are accessible.

Webshop software

Our webshop has been developed with software from ShopFactory. Personal data that you make available to us for the purposes of our services are shared with this party. ShopFactory has access to your data in order to provide us with (technical) support; they will never use your data for any other purpose. On the basis of the agreement we have concluded with them, ShopFactory is obliged to take appropriate security measures. ShopFactory uses cookies to collect technical information relating to your use of the software; no personal data are collected and/or stored.

Web hosting

We purchase web hosting from PCextreme. PCextreme processes personal data on our behalf and does not use your data for its own purposes. This party may, however, collect metadata about the use of the services. These are not personal data. PCextreme has taken appropriate technical and organisational measures to prevent loss and unauthorised use of your personal data. PCextreme is bound by confidentiality under the agreement.

E-mail and mailing lists

For our regular business e-mail traffic we use the services of Mailchimp and Microsoft. These parties have taken appropriate technical and organisational measures to prevent misuse, loss and corruption of your data and ours as far as possible. Mailchimp and Microsoft have no access to our mailbox, and we treat all our e-mail traffic confidentially.

Payment processors

Pay.nl For processing (part of) the payments in our webshop we use the payment service provider Pay.nl. Pay.nl processes your name, address and place of residence details and your payment details, such as your bank account or credit card number. Pay.nl has taken appropriate technical and organisational measures to protect your personal data. Pay.nl reserves the right to use your data to further improve its services and, in that context, to share (anonymised) data with third parties. In the event of an application for a deferred payment (credit facility), Pay.nl shares personal data and order data with pay-later service providers. All the safeguards mentioned above with regard to the protection of your personal data also apply to those parts of Pay.nl's services for which it engages third parties. Pay.nl does not retain your data for longer than permitted under the statutory retention periods.

Reviews

We collect reviews via the platforms of WebwinkelKeur and Stamped.io. If you leave a review via WebwinkelKeur or Stamped.io, you are required to provide your name, place of residence and e-mail address. WebwinkelKeur and Stamped.io share these data with us so that we can link the review to your order. WebwinkelKeur and Stamped.io also publish your name and place of residence on their own websites. In some cases WebwinkelKeur or Stamped.io may contact you to ask for an explanation of your review. If we invite you to leave a review, we share your name and e-mail address with WebwinkelKeur and Stamped.io. They use these data solely for the purpose of inviting you to leave a review. WebwinkelKeur and Stamped.io have taken appropriate technical and organisational measures to protect your personal data. WebwinkelKeur and Stamped.io reserve the right to engage third parties for the purpose of providing their services; we have given WebwinkelKeur and Stamped.io permission to do so. All the safeguards mentioned above with regard to the protection of your personal data also apply to those parts of the services for which WebwinkelKeur or Stamped.io engages third parties.

Shipping and logistics

We use the services of SendCloud as a platform for generating shipments. For this purpose it is necessary for us to share your name, address and place of residence details with SendCloud. SendCloud uses these data solely for the purpose of performing the agreement.

When you place an order with us, it is our task to have your parcel delivered to you. We use the services of DHL to carry out the deliveries. For this purpose it is necessary for us to share your name, address and place of residence details with DHL. DHL uses these data solely for the purpose of performing the agreement. If DHL engages subcontractors, DHL also makes your data available to these parties.

Invoicing and accounting

To keep our records and accounts we use the services of ShopFactory. We share your name, address and place of residence details and details relating to your order. These data are used for recording sales invoices. Your personal data are transmitted and stored in a protected manner. ShopFactory is bound by confidentiality and will treat your data confidentially. ShopFactory does not use your personal data for any purposes other than those described above. External sales channels

Purpose of the data processing

General purpose of the processing We use your data solely for the purposes of our services. This means that the purpose of the processing is always directly related to the assignment you give us. We do not use your data for (targeted) marketing. If you share data with us and we use these data to contact you at a later time - other than at your request - we will ask you for your explicit consent to do so. Your data are not shared with third parties, other than in order to comply with accounting and other administrative obligations. These third parties are all bound by confidentiality on the basis of the agreement between them and us, or an oath

or a legal obligation. Automatically collected data Data that are automatically collected by our website are processed for the purpose of further improving our services. These data (for example your IP address, web browser and operating system) are not personal data. Cooperation with tax and criminal investigations Where applicable, K-Eye BV may be required on the basis of a legal obligation to share your data in connection with a tax or criminal investigation by the government. In such a case we are obliged to share your data, but we will oppose this within the possibilities that the law offers us. Retention periods We retain your data for as long as you are a client of ours. This means that we retain your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also treat it as a request to be forgotten. Under applicable administrative obligations we are required to retain invoices containing your (personal) data; we will therefore retain these data for as long as the applicable period runs. Employees will, however, no longer have access to your client profile and the documents we have produced in connection with your assignment.

Your rights

Under applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data processed by us or on our behalf. Below we explain what these rights are and how you can invoke them. In principle, to prevent misuse, we only send copies and duplicates of your data to the e-mail address already known to us. If you wish to receive the data at a different e-mail address or, for example, by post, we will ask you to identify yourself. We keep a record of requests that have been handled; in the case of a request to be forgotten, we record anonymised data. You will receive all copies and duplicates of data in the machine-readable data format that we use within our systems. You have the right at all times to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you suspect that we are using your personal data in an incorrect manner.

Right of access

You always have the right to access the data that we process (or have processed) and that relate to you or can be traced back to you. You can submit a request to that effect to our privacy contact person. You will then receive a response to your request within 30 days. If your request is granted, we will send you, at the e-mail address known to us, a copy of all data together with an overview of the processors that hold these data, stating the category under which we have stored these data.

Right to rectification

You always have the right to have the data that we process (or have processed) and that relate to you or can be traced back to you rectified. You can submit a request to that effect to our privacy contact person. You will then receive a response to your request within 30 days. If your request is granted, we will send you, at the e-mail address known to us, a confirmation that the data have been rectified.

Right to restriction of processing

You always have the right to restrict the processing of the data that we process (or have processed) that relate to you or can be traced back to you. You can submit a request to that effect to our privacy contact person. You will then receive a response to your request within 30 days. If your request is granted, we will send you, at the e-mail address known to us, a confirmation that the data will no longer be processed until you lift the restriction.

Right to data portability

You always have the right to have the data that we process (or have processed) and that relate to you or can be traced back to you transferred to another party. You can submit a request to that effect to our privacy contact person. You will then receive a response to your request within 30 days. If your request is granted, we will send you, at the e-mail address known to us, copies or duplicates of all data about you that we have processed or that have been processed on our behalf by other processors or third parties. In all likelihood we will no longer be able to continue our services in such a case, because the secure linking of data files can then no longer be guaranteed.

Right to object and other rights

Where applicable, you have the right to object to the processing of your personal data by or on behalf of K-Eye BV. If you object, we will immediately suspend the data processing pending the handling of your objection. If your objection is well-founded, we will make copies and/or duplicates of the data that we process (or have processed) available to you and then permanently cease the processing. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our privacy contact person.

Cookies

Google Analytics

Cookies from the American company Google are placed via our website as part of the “Analytics” service. We use this service to keep track of, and obtain reports on, how visitors use the website. This processor may be obliged under applicable laws and regulations to grant access to these data. We have not permitted Google to use the analytics information obtained for other Google services.

Third-party cookies

Where software solutions from third parties use cookies, this is stated in this privacy statement.

Changes to the privacy policy

We reserve the right to amend our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy affects the way in which we process data already collected relating to you, we will notify you of this by e-mail.