Contact
Customer service
Do you have a question about our company or product? Do you need advice? Please contact us.
Track the status of your order here.
Call us on +31 30 8200914 during the opening hours of our customer service.
Always state your order number when communicating with us.
Or mail us: 
We will answer your e-mail within one working day.
You can also use the automated chatbot "Kraatje assistant". This chatbot can look up tracking info for you or answer basic questions about our shop and Kratom. Please note that the current chatbot is trained in English. You will find the chatbot in the bottom right of your screen.
If you have a complaint about our services, go to the complaints page. If you want to know more about our company, go to the about kraatje page.
Customer service hours
Monday 8:00 – 16:00*Tuesday 8:00 – 16:00*
Wednesday 8:00 – 16:00*
Thursday 8:00 – 16:00*
Friday 8:00 – 12:00*
*Central European Time
Correspondence Address
Industrieweg 14G
1231 KH Loosdrecht
The Netherlands
CC nummer: 69926174
VAT nummer: NL858067195B01
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