Our new building


Customer service

Do you have a question about our company or product? Do you need advice? Please contact us.

Track the status of your order here.

Call us on +31 30 8200914 during the opening hours of our customer service.
Always state your order number when communicating with us.
Or mail us:
We will answer your e-mail within one working day.

You can also use the automated chatbot "Kraatje assistant". This chatbot can look up tracking info for you or answer basic questions about our shop and Kratom. Please note that the current chatbot is trained in English. You will find the chatbot in the bottom right of your screen.

If you have a complaint about our services, go to the  complaints page. If you want to know more about our company, go to the about kraatje page.


Customer service hours

Monday       8:00 – 16:00*
Tuesday      8:00 – 16:00* 
Wednesday  8:00 – 16:00* 
Thursday     8:00 – 16:00*
Friday         8:00 – 12:00*

*Central European Time

Correspondence Address


Industrieweg 14G
1231 KH  Loosdrecht
The Netherlands

CC nummer: 69926174
VAT nummer: NL858067195B01


Sign up below for the mailing list. Receive the latest news, promotions, discounts and specials from Kraatje in your mailbox.


Subscribe to our mailing list

* indicates required