Customer service

Do you have a question about our company or product? Do you need advice? Please contact us.

Track the status of your order here.

Call us on +31 30 8200914 during the opening hours of our customer service.
Always state your order number when communicating with us.
Or mail us:
We will answer your e-mail within one working day.
You can also use the “Leave a message” functionality. functionality. You will find this in the bottom right of your screen.

If you have a complaint about our services, go to the  complaints page. If you want to know more about our company, go to the about kraatje page.


Customer service hours

Monday       8:00 – 16:00*
Tuesday      8:00 – 16:00* 
Wednesday  8:00 – 16:00* 
Thursday     8:00 – 16:00*
Friday         8:00 – 16:00*

*Central European Time

Correspondence Address


Stemerdingweg 29
3769 CE Soesterberg
The Netherlands

CC nummer: 69926174
VAT nummer: NL858067195B01


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